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Cancellation policy & cancellation form

(1) Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction, about which the provider subsequently provides information in accordance with the legal model. The exceptions to the right of withdrawal are regulated in paragraph (2). A model withdrawal form can be found in paragraph (3).

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must inform CAVALLIN - Personalized Horsehair Designs of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheap standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

(2) The right of withdrawal does not exist for contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.

(3) According to the legal regulation, the provider provides information on the model withdrawal form as follows:

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)


CAVALLIN - Personalized Horsehair Designs


Tel: +41 79 622 89 05

Mail: info@cavallin.ch

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- date

(*) Delete where inapplicable

(4) Insofar as the customer insists on the production of goods that are clearly tailored to his personal needs before the cancellation period expires, he must submit the following declaration.

Model waiver Right of withdrawal

I / we agree and expressly request that you begin to manufacture the jewelry / accessories ordered before the end of the cancellation period. I am aware that there is no right of withdrawal according to § 312 g Paragraph 2 No. 1 BGB. In a purely caring manner, I waive any right of withdrawal if the contract is fulfilled in full.

Place and date

Signature (only for notification on paper)



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