Delivery

Q: How much tail hair do I need for which piece of jewelry?

Hair lengths required: Bracelets: 40 - 80cm Necklaces: 60 - 90 cm Pendant: 10 - 30 cm Rings: 30cm Bangles: 30-40cm Key chain: 40 cm Required strand thickness: Thick index finger for bracelets, chains, key rings Pencil thick for pendants, rings, bracelets Important: Bracelets made of two or more strands, please double the length/quantity accordingly.

delivery times

We would like to point out that the specified delivery times may deviate from this information depending on the order situation. As a rule, we need 4 weeks from the order to process the pieces of jewelry, as they are made in our free time. We ask for your understanding. If there are any delays, we will of course inform you. For birthdays or other important dates, please contact us.

Delivery will be made within 4-7 days after receipt of payment.

Deviating from this delivery time are pieces of jewelery that have to be gold-plated or other custom-made products. For these, the delivery time is usually about 5-7 weeks after ordering.

Shipping costs in Switzerland

We will send your jewelry with an order value of less than CHF 150.00 normally by post. If desired, the package will be sent by registered mail (subject to a fee).

Pieces of jewelery with an order value of CHF 150 or more will be sent by registered mail for a fee.

Pieces of jewelery with an order value of CHF 250 or more are sent free of charge by registered mail.

You will receive an email as soon as your piece of jewelery is ready and on its way to you.
You can then track the shipment using a tracking number.

Shipping:

In Switzerland: from an order value of CHF 250.- free of charge by post (registered)
Standard: Registered CHF 15.- by post
to Germany: 20.00 CHF
Within the EU: 20.00 CHF
To other countries: on request
Vouchers: on request (by registered mail)

horsehair

We always return the remaining horse hair with the finished piece of jewellery.

Lost Jewels

We accept no liability for lost pieces of jewellery!

If a locking ring is defective within the first three months, we ask you to contact us and send the ring back - we can exchange it with our supplier.

If a strand of horse hair should come loose from the clasp within the first three months of purchasing the piece of jewellery, send it to us as well and contact us.

We process the unique pieces with the utmost care, but the goods are sold without any warranty and returns are excluded.

Thank you for your understanding.

Nicole Schreiter

FAQ

The delivery takes place within 14 - 21 days after receipt of payment.

Deviating from this delivery time are pieces of jewelery that have to be gold-plated or other custom-made products. The delivery time for these is usually approx. 4 - 6 weeks after receipt of payment.

We would like to point out that the specified delivery times may deviate from this information depending on the order situation. If there are any delays, we will of course inform you.

We will send your jewelry by post. If desired, the package will be sent by registered mail (subject to a fee).

You will receive an email as soon as your piece of jewelery is ready and on its way to you.
You can then track the shipment using a tracking number.

Shipping:

To Switzerland: free of charge by post
to Germany: 15.00 CHF
Within the EU: 15.00 CHF
To other countries: on request
Vouchers: on request (by registered mail)

Cavallin lehnt jede Haftung für verlorene Schmuckstücke ab. Das Unternehmen übernimmt keine Verantwortung für den Verlust von Schmuckstücken, unabhängig von der Art oder dem Wert des verlorenen Gegenstands. Es liegt in der Verantwortung des Kunden, seine Schmuckstücke sicher aufzubewahren und angemessene Vorkehrungen zu treffen, um Verluste zu vermeiden. Cavallin kann nicht für den Verlust von Schmuckstücken durch Diebstahl, Verlegenheit oder andere Umstände zur Verantwortung gezogen werden. Es wird empfohlen, eine geeignete Versicherung für wertvolle Schmuckstücke abzuschließen, um mögliche Verluste abzudecken.

Hair lengths required:

Bracelets: 40 - 80cm
Necklaces: 60 - 90 cm
Pendant: 10 - 30 cm
Rings: 30cm
Bangles: 30-40cm
Key chain: 40 cm

Required strand thickness:

Thick index finger for bracelets, chains, key rings
Pencil thick for pendants, rings, bracelets

Important: Bracelets made of two or more strands, please double the length/quantity accordingly.

In order to be able to produce a piece of jewelery for you, we first need tail hair from your horse. Thoroughly comb or pick the tail before clipping. Pick several spots on the inside of the tail. Make sure your hair is as long as possible. Our tip: the more different the colors of the individual hairs are, the more beautiful the color of your piece of jewelery will be

Before clipping, you should comb or pick the tail thoroughly to remove the coarsest dirt from the tail. Please do not use any mane spray or similar, and please do not braid or knot your hair.

Of course this is possible.

Mane hair has a very fine structure and is well suited for open tassels on key chains or for decorative balls.

Returns

We recommend sending the horse hair by registered mail.

We always return the remaining horse hair with the finished piece of jewellery

We accept no liability for lost pieces of jewellery!

If a locking ring is defective within the first six months, we ask that you contact us and return the ring - we can exchange it with our supplier.

If a strand of horsehair comes loose from the clasp within the first six months of purchasing the piece of jewellery, send it to us as well and contact us.

We process the unique pieces with the utmost care, but the goods are sold without any warranty and returns are excluded.

Many thanks for your understanding..