We would like to point out that the specified delivery times may deviate from this information depending on the order situation. As a rule, we need 4 weeks from the order to process the pieces of jewelry, as they are made in our free time. We ask for your understanding. If there are any delays, we will of course inform you. For birthdays or other important dates, please contact us.
Delivery will be made within 4-7 days after receipt of payment.
Deviating from this delivery time are pieces of jewelery that have to be gold-plated or other custom-made products. For these, the delivery time is usually about 5-7 weeks after ordering.
Shipping costs in Switzerland
We will send your jewelry with an order value of less than CHF 150.00 normally by post. If desired, the package will be sent by registered mail (subject to a fee).
Pieces of jewelery with an order value of CHF 150 or more will be sent by registered mail for a fee.
Pieces of jewelery with an order value of CHF 250 or more are sent free of charge by registered mail.
You will receive an email as soon as your piece of jewelery is ready and on its way to you.
You can then track the shipment using a tracking number.
- In Switzerland: from an order value of CHF 250.- free of charge by post (registered)
- Standard: Registered CHF 15.- by post
- to Germany: 20.00 CHF
- Within the EU: 20.00 CHF
- To other countries: on request
- Vouchers: on request (by registered mail)
We always return the remaining horse hair with the finished piece of jewellery.
We accept no liability for lost pieces of jewellery!
If a locking ring is defective within the first three months, we ask you to contact us and send the ring back - we can exchange it with our supplier.
If a strand of horse hair should come loose from the clasp within the first three months of purchasing the piece of jewellery, send it to us as well and contact us.
We process the unique pieces with the utmost care, but the goods are sold without any warranty and returns are excluded.
Thank you for your understanding.